When you place an order with us on benayaofficial.com, all ready-to-wear pieces purchased can be returned for exchange within 7 days from day of purchase.
These Item(s) however are to be in good condition with labels and tags intact upon return and everything listed below is a necessity:
- Please have your order number ready to ensure exchange is validated, as item(s) without an order number will not be accepted.
- We do not give cash refunds, we only accept exchanges.
- We reserve the right to refuse any item(s) not returned in good condition and we are unable to accept any item(s) returned after the 7 day period has elapsed.
- We are able to pick up items for returns in Lagos for free but items outside of Lagos for returns are to be thoroughly examined and returns/shipment fee will be covered by us or the client depending on the issue(s) and the decision for returns/charges will be made solely by Be Naya Clothing.
- Tailored-to-fit pieces cannot be exchanged, only re-fitted to suit your body provided you return them within 7 days from receipt.
For assistance please contact us via email: email@example.com.
You can also return your items to us for an exchange using your own shipper. If you do, an address will be given to you upon request.
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them.
In case of dispute, we also recommend you retain proof of sending, we cannot be responsible for any loss for any item(s) you have chosen to send.
We do not give cash refunds, we only accept exchanges. In cases where a customer is unable to exchange a returned item for any reason, the customer will be allowed to exchange for any item(s) on the website that is of the same value.
For further assistance please contact send an email to firstname.lastname@example.org.